Contact
A real person answers, usually within one business day. We are in Hong Kong (GMT+8), Monday to Friday, 10:00–18:00.
Answered within one business day. Include your order number and, for a quality issue, a photo in daylight.
Sizing and stock checks, Mon–Fri 10:00–18:00 GMT+8. Send return requests by email so they stay with the order.
Finished pieces, new stone batches, and customer styling.
Longer studio, sizing, and bracelet-care videos.
Short stone, styling, and behind-the-scenes clips.
Faster than writing to us
The two things we are asked most. More answers are grouped on the FAQ page.
Which size do I order?
Paper-strip method and a wrist calculator.
Where is my parcel?
Live carrier scans by order number.