Talk to us
A real person answers, usually within one business day. We are in Hong Kong (GMT+8), Monday to Friday, 10:00–18:00.
Answered within one business day. Include your order number and, for a quality issue, a photo in daylight.
Sizing and stock checks, Mon–Fri 10:00–18:00 GMT+8. Send return requests by email so they stay with the order.
New drops, studio details and work in progress.
Longer product views, guides and studio videos.
Short videos of stones, bracelet details and making.
Faster than writing to us
The two things we are asked most. More answers are grouped on the FAQ page.
Which size do I order?
Paper-strip method plus a bead-size chart.
Where is my parcel?
Live carrier scans by order number.