Customer care
Shipping Policy
Clear information for shopping with Broviane. Last updated: July 24, 2026.
Where we ship
We currently ship to the United States. Orders normally require 2–3 business days for preparation, followed by an estimated 10–18 business days in transit after dispatch. The combined estimate is approximately 12–21 business days from order to delivery.
Introductory shipping rates
Planning basis: one parcel containing 1–3 bracelets, up to approximately 250g packed weight. Free standard shipping currently applies to orders of $49 USD or more. Remote-area surcharges may apply only when shown before payment.
Order tracking
After dispatch, we send a shipping confirmation email with the carrier name and, when the selected service supports tracking, a tracking number or tracking link. International tracking events can take a few business days to appear. If you have not received a shipping confirmation or the tracking has not updated for an extended period, contact us at [email protected] with your order number.
Customs & taxes
Depending on the fulfilment route, an order may cross an international border. The product price and displayed shipping charge do not include import duties, taxes, customs-clearance or brokerage charges unless checkout expressly states that duties are included. When they are not included, the carrier or customs authority may collect them from the recipient before delivery.
Delays & address changes
Delivery estimates exclude customs holds, peak periods and events outside our control. Contact us promptly for address corrections; an address cannot be changed after dispatch.
Late or missing parcels
If your parcel is later than the published delivery estimate, contact us with your order number. We will investigate with the delivery provider and offer an appropriate replacement or refund when loss is confirmed.