Returns & quality support
We make it right when an order arrives damaged, defective, incorrect, or materially different from what you ordered; change-of-mind returns are not available for U.S. orders, and statutory rights remain unaffected.
- ✓Contact us promptly, ideally within 30 days of delivery.
- ✓Eligible quality issues, wrong items, and transit damage are covered.
- ✓Send your order number and clear photos so we can resolve the issue quickly.
- ✓If a return is required for an eligible issue, we cover reasonable return postage.
We can help with
✓Cracked, chipped, or damaged beads on arrival
✓A loose knot or elastic failure in normal use
✓The wrong item, size, or quantity sent by us
✓Damage in transit
✓An item materially different from its description
Not eligible for return
×A change of mind or personal preference
×A customer-selected size that does not fit
×Disclosed natural-stone variation such as veining, pits, or color drift
×Visible wear or scratched polish after delivery
×Damage from water, chlorine, perfume, oils, sleep, or sport
The process
Four steps
Tell us
Send your order number, a short description, and clear photos of the issue.
We review it
A real person checks the order and replies, usually within one business day.
We make it right
Depending on the issue and applicable law, we arrange a repair, replacement, or refund.
Return only if needed
If we need the item back, we provide instructions and cover reasonable return postage for the eligible issue.
After inspection
How long refunds take
Damaged in transit: keep the packaging and send us a photo of the parcel and bracelet within 7 days. We file the carrier claim — you do not have to.