FAQs
Questions, answered plainly. Sizing, stone variation, delivery and quality support are grouped below so the answer is easy to find before or after you order.
Sizing & materials
How do I choose my bracelet size?
Measure your wrist snugly and use our Size & Fit guide. Choose the next size up if you prefer a looser fit or plan to stack several bracelets.
Are the stones and beads natural?
Material details are listed on each product page. Natural stones can show small variations in color, pattern and shape; these differences make each piece individual.
Can I wear my bracelet in water?
We recommend removing it before bathing, swimming and exercise. Water, salt, chlorine and personal-care products can shorten the life of the finish and elastic.
How should I store my bracelet?
Wipe it with a soft dry cloth after wear and keep it in the included pouch, separate from harder jewelry that could scratch the beads.
Can I stack different bead sizes?
Yes. Mixing 6mm and 8mm beads gives a subtle change in rhythm; adding one 10mm piece creates a stronger focal point.
Will my bracelet look exactly like the photograph?
The overall design will match, but natural material markings and screen settings can create small differences in color and pattern.
Shipping & tracking
When will my order ship?
Every bracelet is strung to order before dispatch. Current preparation timing is kept on the Shipping page. See Shipping →
How long does delivery take?
The current delivery estimate is kept on the Shipping page so it stays consistent with checkout. See Shipping →
Do you offer free shipping?
Yes. The current free-shipping threshold and destination are kept on the Shipping page. See Shipping →
Will I pay import duties or taxes?
No. For U.S. orders, duties and taxes are included in the price.
Can I change my delivery address?
Contact us as soon as possible. We can correct an address before dispatch, but it cannot usually be changed after the parcel has left us.
How do I track my order?
Use Track your order with the order ID and billing email, or open the link in your shipping confirmation. Track your order →
What if tracking has stopped updating?
Allow several business days between international scans. If the parcel is later than the published estimate, email us with your order number and we will investigate.
Orders, returns & refunds
What if my order arrives damaged or incorrect?
Contact us promptly with your order number and clear photos. We will review the issue and arrange an appropriate repair, replacement, or refund. If an eligible issue requires a return, we cover reasonable return postage.
Do you accept change-of-mind returns?
Yes. Ready-made bracelets purchased from our Shop may be returned within 30 days of delivery. The item must be complete, show no signs of use and include its pouch, materials card and restringing kit. The customer covers return shipping for a change of mind or sizing return. See Returns →
How soon will I receive my refund?
After an authorized return is delivered and inspected, we issue an approved refund to the original payment method within 5 business days. Your bank or payment provider may need another 5–10 business days to post it. See Returns →
Can I cancel my order?
Orders can be canceled before fulfillment begins. Once dispatched, the order follows the standard return process.
Can I return a resized or customized piece?
Design Your Own bracelets, DIY kits and Final Sale items cannot be returned for a change of mind. They remain covered if they arrive damaged, defective, incorrect or materially different from what was ordered. If a custom bracelet does not fit, contact us; resizing or restringing may be possible for an agreed cost. See Returns →
Gifts & contact
Do you offer gift packaging?
The product page lists everything included with each piece. Gift-ready packaging is shown in the gallery when it is available for that design.
How can I contact Broviane?
Email [email protected] with your question and include your order number when contacting us about an existing purchase.