Frequently Asked Questions
How long does shipping take?
Orders are usually prepared within 1–3 business days. Delivery times vary by destination and the shipping service selected at checkout.
How can I track my order?
When your order ships, we will send a tracking link to the email address used at checkout.
Do you accept returns?
Unused items in their original condition may be returned within 30 days of delivery. Please contact us before sending a return so we can provide instructions.
Are natural stones identical?
No. Natural stones vary slightly in color, pattern, size and texture. These variations are part of what makes each bracelet unique.
How should I care for my bracelet?
Keep it away from harsh chemicals, perfume and prolonged water exposure. Store it separately and wipe gently with a soft, dry cloth.
Can I change or cancel an order?
Contact us as soon as possible. We can usually help before the order has been packed or shipped.
Need help? Visit our Contact page and send us your order number and question.