Questions, answered plainly
Start with the topic you need. Sizing, stone variation, delivery and quality support are grouped below so the answer is easy to find before or after you order.
Sizing & materials
How do I choose my bracelet size?
Measure your wrist snugly and use our Size & Fit guide. Choose the next size up if you prefer a looser fit or plan to stack several bracelets.
Are the stones and beads natural?
Material details are listed on each product page. Natural stones can show small variations in color, pattern and shape; these differences make each piece individual.
Can I wear my bracelet in water?
We recommend removing it before bathing, swimming and exercise. Water, salt, chlorine and personal-care products can shorten the life of the finish and elastic.
How should I store my bracelet?
Wipe it with a soft dry cloth after wear and keep it in the included pouch, separate from harder jewellery that could scratch the beads.
Can I stack different bead sizes?
Yes. Mixing 6mm and 8mm beads gives a subtle change in rhythm; adding one 10mm piece creates a stronger focal point.
Will my bracelet look exactly like the photograph?
The overall design will match, but natural material markings and screen settings can create small differences in color and pattern.
Shipping & tracking
When will my order ship?
Orders normally need 1–3 business days for preparation. We send a dispatch confirmation and tracking details when the selected service supports tracking.
How long does delivery take?
U.S. delivery is typically estimated at 8–14 business days after dispatch. Customs holds, remote areas and peak periods can add time.
Do you offer free shipping?
Yes. Standard shipping is free on U.S. orders of $49 USD or more. At this time, we ship to U.S. addresses only.
Will I pay import duties or taxes?
Unless checkout expressly says duties are included, the recipient may be asked by the carrier or customs authority to pay import duties, taxes, clearance or brokerage charges.
Can I change my delivery address?
Contact us as soon as possible. We can correct an address before dispatch, but it cannot usually be changed after the parcel has left us.
How do I track my order?
Use the tracking link in your shipping confirmation. International tracking can take a few business days to show its first update.
What if tracking has stopped updating?
Allow several business days between international scans. If the parcel is later than the published estimate, email us with your order number and we will investigate.
Orders, returns & refunds
What if my order arrives damaged or incorrect?
Contact us promptly with your order number and clear photos. We will review the issue and arrange an appropriate repair, replacement, or refund. If an eligible issue requires a return, we cover reasonable return postage.
Do you accept change-of-mind returns?
For U.S. orders, we do not accept returns or exchanges for change of mind, personal preference, disclosed natural-stone variation, or a customer-selected size that does not fit. Your rights under applicable law remain unaffected.
How soon will I receive my refund?
Approved refunds are sent to the original payment method within 5 business days after inspection. Your bank may need another 5–10 business days to post the credit.
Can I cancel my order?
Orders can be cancelled before fulfilment begins. Once dispatched, the order follows the standard return process.
Can I return a resized or customized piece?
Customized or resized pieces cannot normally be returned unless they arrived damaged, incorrect or materially defective.
Gifts & contact
Do you offer gift packaging?
The product page lists everything included with each piece. Gift-ready packaging is shown in the gallery when it is available for that design.
How can I contact Broviane?
Email [email protected] with your question and include your order number when contacting us about an existing purchase.
Still need a hand?
Send your order number when you have one. A real person replies, usually within one business day.