Returns & Refunds

Ready-made bracelets purchased from our Shop may be returned within 30 days of delivery.

The following items are made or sold under special conditions and cannot be returned simply because you changed your mind:

• Design Your Own bracelets and DIY kits. These items are prepared specifically according to your chosen stones, design and size. If a Design Your Own bracelet does not fit, please contact us. We may be able to resize or restring it for you. Any material, service or shipping costs will be explained and agreed with you before we begin.
• Items clearly marked “Final Sale”.

Custom and Final Sale items are still covered if they arrive damaged, defective, incorrect or materially different from what was ordered.

Please email [email protected] within 30 days of delivery. If possible, include:

• Your order number;
• The reason for the return;
• Photographs that help us understand the condition of the item.

Once your return has been approved, we will send you the correct return address and shipping instructions. Please send the package within 7 days of receiving our approval and use a trackable shipping service.

Please wait for our confirmation before sending anything, as returns sent to other addresses, including our registered office, may be delayed or lost.

A returned ready-made bracelet must be:

• Tried on only briefly to check the fit;
• Free from visible wear, stretching, damage or other signs of use;
• Returned with its pouch, materials card and restringing kit;
• Complete and in the same overall condition in which it was received.

We will inspect the item carefully when it arrives. If there is an issue with the return, we will contact you and explain it before making a decision.

If your bracelet arrives with a broken cord or damaged beads, if you receive the wrong item, or if the materials are materially different from the product description, please email us within 30 days of delivery with your order number and clear photographs.

A member of our team will personally review the order history, the photographs and the information you provide. Depending on the circumstances, we may offer a repair, replacement, exchange or refund. We may also need the item to be returned before we can complete the resolution.

Please keep the bracelet, pouch, materials card, restringing kit and relevant packaging until the issue has been fully resolved. Do not dispose of or alter the item while your request is being reviewed.

If a return is required, we will provide the correct return address and shipping instructions. When we confirm that the issue was caused by a product defect, fulfillment error or shipping damage, Broviane will cover the reasonable cost of the return.

If the item or outer package was damaged in transit, please contact us within 7 days of delivery. Keep the packaging if possible and include photographs of both the item and the parcel. This information helps us verify what happened and resolve the issue more quickly.

Inclusions, patterns, clarity and variations in color are natural characteristics of genuine stones. No two beads are exactly alike, and these subtle differences are part of what makes each bracelet unique.

We do our best to represent every stone accurately through our photographs and descriptions. If you believe the item you received is materially different from the product shown or described, please contact us. We will review it carefully rather than automatically treating every difference as a natural variation.

For a change-of-mind return, including a customer-selected size that does not fit, the customer is responsible for the return shipping cost.

If you like the bracelet but the fit is not quite right, please contact us before deciding to return it. We may be able to adjust the size by adding or removing beads or by restringing it. Any applicable material, service or shipping costs will be explained and agreed with you in advance.

Gift orders include a spare bead and restringing kit that may be used to make a small adjustment at home. If you are unsure how to do this, please contact us and we will be happy to guide you.

Once an authorized return has been delivered and inspected, we will issue an approved refund to the original payment method within 5 business days. We will email you when the refund has been processed.

After we issue the refund, your bank or payment provider may need an additional 5–10 business days to post it to your account. This timing is controlled by the payment provider, but you are welcome to contact us if the refund appears to be taking longer than expected.

Refunds are based on the amount actually paid for the returned item. For change-of-mind or sizing returns, the following costs are non-refundable:

• The original shipping charge;
• The $6 gift-box fee;
• Return shipping paid by the customer.

If we confirm that a return is due to a product defect, fulfillment error or shipping damage, we will also refund any applicable original shipping charge and cover the approved reasonable return cost.

For gift orders, refunds can only be issued to the original purchaser. If you received a bracelet as a gift and need help, please contact us and we will be happy to assist.

If you have any questions, please email [email protected]. We usually reply within 1–2 business days.

Even if you are unsure whether your situation qualifies for a return, please feel welcome to write to us. We will review it carefully and clearly explain what help we can offer.

Nothing in this policy limits any mandatory consumer rights that apply where you live.